Terms of Service

Last updated: 27 July 2026. These terms govern your use of Gantua — the platform at gantua.com and app.gantua.com. By creating an account or using the platform, you agree to them.

1. What Gantua is

Gantua is a software platform that provides AI-assisted business tools — an "AI staff" that drafts marketing, researches leads, prepares outreach, tracks money and operations, answers support, and builds websites and storefronts for your company. Gantua is a tool, not an agency, employee, or professional adviser.

2. Your account and your company

• You must provide accurate information about yourself and your business, and keep your credentials secure. You are responsible for activity under your account.
• You must have the right to operate the business you connect and to use any content, data, and contact lists you provide.
• You must be able to form a binding contract (18+ or the age of majority where you live).

3. AI-generated work

• The platform produces drafts, analyses, recommendations, designs, and other outputs using third-party AI models. Outputs can be wrong, incomplete, or unsuitable. Review before you approve; nothing the platform produces is legal, financial, tax, or professional advice.
• Where the platform cannot verify something, it is designed to say so ("simulated", "not measured yet") rather than invent it — but final judgment is yours.
• As between you and Gantua, you own the outputs generated for your company once produced, and you grant us the licence needed to host, process, and display them to operate the service.

4. Credits, billing, and prices

• AI work is metered in prepaid credits. When credits reach zero, AI work pauses safely; your data and non-AI features keep working.
• Usage is charged at the rates and markup in force at the moment of usage. Later price changes never rewrite past charges.
• Certain services (for example managed advertising) carry their own stated fees, disclosed before you fund them. Ad budgets you fund are spent with the ad platform; platform fees are charged at funding, as displayed.
• Credits are not redeemable for cash. Fees and top-ups are non-refundable except where the law requires otherwise.

5. Storefronts, orders, and your customers

• Websites and storefronts the platform builds are published under your approval and belong to your business relationship with your customers. You fulfil orders, arrange payment and delivery, and handle refunds and complaints; Gantua captures and relays orders but is not a party to your sales.
• You are responsible for the accuracy and legality of your catalog, prices, and claims on any published page.

6. Outreach and compliance

• The platform records a lawful basis for leads and attaches opt-outs to outreach; honouring the substance of these obligations remains your responsibility as the sender.
• You agree not to use Gantua for spam, deception, harassment, or any unlawful purpose, and to comply with the laws that apply to your business and communications (including the PDPA and equivalent privacy laws that apply to you).

7. Your data

• You keep ownership of the business data you provide. We process it to run the service — including sending relevant portions to the AI and data providers that power specific features.
• Aggregated, non-private activity (for example your company's name and the type of action taken) may appear in platform-level views such as the public activity pulse. Content, customer details, and numbers are not shown there.
• We take reasonable measures to protect stored data, including encryption of stored credentials. No system is perfectly secure.

8. Acceptable use

Do not attempt to break, overload, or probe the platform; resell it without agreement; misuse other tenants' data; or use it to create content that is unlawful, infringing, or deceptive. We may suspend accounts that put the platform or other customers at risk.

9. Third-party services

Features depend on third-party providers (AI models, data gateways, advertising platforms, payment processors, messaging channels). Their availability and terms are outside our control; where a provider fails, the platform is designed to degrade visibly rather than silently, but we cannot guarantee uninterrupted service.

10. Disclaimers and liability

• The service is provided "as is" and "as available", without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent the law allows.
• To the maximum extent permitted by law, Gantua's total liability for any claims arising out of the service is limited to the amounts you paid to Gantua in the three (3) months before the event giving rise to the claim, and we are not liable for indirect, consequential, or business-outcome losses (including lost profits, lost sales, or decisions made on AI outputs you approved).
• Nothing here limits liability that cannot be limited by law.

11. Termination

You can stop using Gantua at any time; you may request export or deletion of your data. We may suspend or terminate accounts for breach of these terms, with notice where practicable. Sections that by nature survive (data, liability, disputes) survive termination.

12. Changes to these terms

We may update these terms as the platform evolves. Material changes will be posted here with an updated date, and continued use after a change constitutes acceptance. Changes never apply retroactively to charges already made.

13. Governing law

These terms are governed by the laws of Malaysia, and disputes are subject to the exclusive jurisdiction of the courts of Malaysia.

14. Contact

Questions about these terms: contentteam@kamiunlimited.com.